Shipping policy

Shipping Policy

Last Updated: July 2026

At KlevaStore, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days after successful order confirmation.
Orders are processed Monday to Saturday, excluding public holidays.
During high-demand periods, sales, or festivals, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and may vary depending on courier operations and your delivery location.

Shipping Charges

Free Shipping is available on eligible orders unless otherwise mentioned on the product page.
Any applicable shipping charges will be clearly displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.

You can use the provided tracking number to monitor your shipment through our courier partner.

Delivery Partners

We work with trusted logistics partners across India to ensure safe and timely delivery of your order.

Courier partners are selected based on service availability and delivery efficiency in your location.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

Extreme weather conditions
Natural disasters
Government restrictions
Public holidays
Transport disruptions
Courier operational delays
High order volumes during promotional events

KlevaStore is not liable for delays caused by these circumstances, but we will do our best to keep you informed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

Full name
Complete delivery address
Landmark (if applicable)
Valid mobile number
Correct PIN code

Orders delayed or returned due to incorrect or incomplete address information may incur additional shipping charges for re-delivery.

Cash on Delivery (COD)

Cash on Delivery is available for selected locations.

KlevaStore reserves the right to restrict or disable COD for certain PIN codes, products, or customers based on courier availability and order history.

Repeated refusal of COD orders may result in future COD restrictions.

Failed Delivery Attempts

Our courier partner will typically make 2–3 delivery attempts.

If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the order, the shipment may be returned to our warehouse.

Additional shipping charges may apply for re-shipping returned orders.