Refund policy

  • Last Updated: July 2026

    At KlevaStore, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

    Eligible Returns

    Returns are accepted only in the following cases:

    • Product received is damaged
    • Product received is defective
    • Wrong product delivered
    • Missing accessories or components
    • Product substantially different from the product ordered

    Return requests must be submitted within 48 hours of delivery.

    Return Requirements

    To process your request, please provide:

    • Order Number
    • Clear photographs of the product
    • Photographs of the packaging
    • Unboxing video (strongly recommended for faster verification)

    Products must be:

    • Unused
    • In original condition
    • Returned with original packaging
    • Returned with all accessories and manuals

    Failure to provide sufficient evidence may delay or affect the outcome of your request.

    Non-Returnable Products

    The following are not eligible for return unless received damaged or defective:

    • Personal care products after use
    • Grooming products after opening
    • Products damaged due to misuse or improper handling
    • Products showing signs of wear or usage
    • Products without original packaging
    • Clearance or final sale items unless defective

      Refund Process

      Once the returned product is received and inspected:

      • Approved refunds for prepaid orders will be credited to the original payment method.
      • Approved refunds for Cash on Delivery orders will be processed through bank transfer or UPI.

      Refunds are generally processed within 5–7 business days after approval.

      Bank processing times may vary depending on your financial institution.

      Replacement Policy

      Where applicable, KlevaStore may offer a replacement instead of a refund.

      Replacement requests are subject to:

      • Product availability
      • Successful verification of the issue

      If the same product is unavailable, a refund may be offered instead.

      Order Cancellation

      Orders may be cancelled before they are shipped.

      Once an order has been dispatched, cancellation requests cannot be accepted.

      If eligible, the order will instead be handled under this Return & Refund Policy.

      Cash on Delivery Orders

      Customers who repeatedly refuse COD deliveries without valid reason may have COD access restricted for future orders.

      KlevaStore reserves the right to require prepaid payment for future purchases in such cases.

      Shipping Charges

      If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be borne by KlevaStore.

      Returns requested for reasons not attributable to our error may not be accepted or may require the customer to bear applicable shipping charges, subject to applicable law.

      Inspection Process

      Every returned product undergoes quality inspection before approval.

      Returns may be rejected if:

      • Product has been used.
      • Product is intentionally damaged.
      • Original packaging is missing.
      • Accessories are missing.
      • Product is returned in unsellable condition.

      Contact Us

      For any return or refund requests:

      Email: klevastoresupport@gmail.com

      Response Time: Within 24–48 business hours.